Global Chatbot Market Accounted To US$ 1072.4 Mn in 2018 and Is Expected To Grow At a CAGR of 27.9% During The Forecast Period 2019 – 2027, To Account To US$ 9475.1 Mn by 2027. 

Chatbot is a type of artificial intelligence systems which interacts with the users through speech, text, and messaging. With the increasing demand and usage of messaging applications made easy accessibility of customized bot and therefore strengthen the growth of Chatbot market. There are many Chatbot platform present like WeChat, Facebook messenger, WhatsApp among others, all these chatbots has become the necessity for many industries. The increasing demand of computerized patient management tools in the healthcare industry and the rising adoption of cloud technology is boosting the Chatbot market.

The “Global Chatbot Market Analysis to 2025” is a specialized and in-depth study of the Chatbot industry with a focus on the global market trend. The report aims to provide an overview of global Chatbot market with detailed market segmentation by platforms, business functions, application, and geography. The global Chatbot market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.

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Leading Market Players:

1. Slack Technologies, Inc.
2. Message.io, Inc.
3. Facebook, Inc.
4. SMART CAPSA, S.R.O.
5. Helpshift
6. Imperson Ltd.
7. Kasisto Inc.
8. Microsoft Corporation
9. Pandorabots, Inc.
10. Astute Solutions

Europe was the leading geographic chatbot market and it is anticipated to be the highest revenue contributor throughout the forecast period. Factors such as penetration of internet users, the number of social media users, and the number of smartphones users have a profound influence over the penetration of the chatbot market during the past few years. Moreover, the factors are expected to continue to have a substantial impact over the market growth during the coming along with investment towards AI enabled CRM services, and the solution is expected to boost the growth of the market in the region. According to a report published by the World Federation of Advertisers (WFA) in 2017, the European region with a total population of 839 million reported almost 79% of internet users in the region.

Artificial intelligence allows businesses to prioritize and automate decision making, analyze big complex structured and unstructured data to provide deeper insights and improve efficiency by accurate planning. With all these applications, artificial intelligence enables businesses to improve operational efficiency, lower operating costs, enhance service quality and customer experience. With the increasing business complexities and high adoption of artificial intelligence across the industries, the market for Chatbots is expected to surge during the forecast period.

GLOBAL CHATBOT MARKET – SEGMENTATION

Global Chatbot Market – By Component

• Solution
• Services

Global Chatbot Market – By Deployment

• On-premise
• Cloud

Global Chatbot Market – By Usage

• Website
• Contact Centers
• Social Media
• Mobile Platform

Global Chatbot Market – By End-User

• Retail & E-commerce
• BFSI
• Healthcare
• Travel & Tourism
• Others

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Tags: Chatbot industy, Chatbot Market, Chatbot overview, Chatbot trends